Open AccessDevelopment of Items to Assess Patients’ Health Literacy Experiences at Hospitals for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey
Author(s) -
Beverly A. Weidmer,
Cindy Brach,
Mary Ellen Slaughter,
Ron D. Hays
Publication year - 2012
Publication title -
medical care
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.632
H-Index - 178
eISSN - 1537-1948
pISSN - 0025-7079
DOI - 10.1097/mlr.0b013e31826524a0
Subject(s) - health literacy , health care , set (abstract data type) , quality (philosophy) , patient satisfaction , scale (ratio) , rating scale , literacy , medicine , family medicine , telephone interview , acute care , medline , consistency (knowledge bases) , quality management , nursing , psychology , computer science , business , marketing , pedagogy , philosophy , social science , economic growth , service (business) , sociology , developmental psychology , epistemology , quantum mechanics , programming language , physics , economics , artificial intelligence , law , political science
The complexity of health information frequently exceeds patients' skills to understand and use it. Improvement in hospital communication has the potential to improve the quality of care.