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The research established that new business conditions have radically changed relations between the participants in the transport process. The Coronavirus Disease Pandemic (COVID-19) has revealed the lag of most maritime enterprises in the digitalization process. The problems of interaction and competitions caused by the transformation of stereotypes of behavior of transport services consumers have become more acute. The need for new approaches to optimizing port terminal operations has determined the purpose of the research. The problem is multifold, that is why the article analyzes statistics; a survey of top managers of companies providing port services was conducted. The key requirements of customers are the speed of service, organization of terminal operation on the concept of the Internet of Things, digital competence of company employees that affects the speed and quality of services.In order to optimize terminal operations, the authors suggest applying a mathematical model providing the competent planning of terminal operations with a given probability of customer service. The authors suggest increasing the cooperation between employers and educational institutions in the development of digital competence in students and application of the Internet of Things in the Maritime Industry.

Impact of the Internet of Things on the formation of a model for optimizing port terminal operations