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Integrated healthcare agencies were particularly impacted early on during the COVID-19 pandemic by having to treat infected patients without interventions and vaccines. A phenomenological qualitative approach was taken to examine experiences of social workers in managerial positions handling the pandemic in these agencies. Data were collected before vaccines were authorized for emergency use. Purposive and snowball sampling was used to recruit participants. Data analysis followed a constant comparison strategy. Themes identified included: 1) response to the pandemic with limited information; 2) transition to remote work and telehealth; 3) management of social workers; and 4) preparation for post-pandemic.

Social Work Management in Integrated Health Care During the COVID-19 Pandemic