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Many organizations manage and maintain a diverse portfolio of information system (IS) applications. The integration of these applications is often necessary to support broader enterprise-wide business solutions such as e-business, automated supply chain management (SCM), customer relationship management (CRM) and enterprise resource planning (ERP). Enterprise application integration (EAI) is one approach to IS application integration. The paper presents a case study of an integration project at Harmond Bank where an EAI approach was used to integrate the IS applications in its home loans division. The case-study highlights many of the management and architectural decisions that are pertinent to IS application integration projects, and lessons learned from the case are discussed.

An Enterprise Application Integration (EAI) Case-Study: Seamless Mortgage Processing at Harmond Bank.