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Electronic government (e-government) has the promise of changing how citizens interact with their government by increasing accessibility to information, enhancing efficiency, and facilitating greater access to government officials. New opportunities for involvement and collaboration are possible. However, challenges exist because of the size and complexity of governmental structures and the vast amounts of information that these governmental agencies often maintain. This study proposes that governmental agencies go through an evolutionary path as they progress from an introductory digital presence to more complex forms of interactions with constituents. Through an in-depth case study we explicate this path and highlight key enablers that facilitate this progression.

Creating Value through Managing Knowledge in an E-Government to Constituency (G2C) Environment