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Information and Communication Technology (ICT) on buses and at major bus terminal in large cities in Indonesia is needed for sustainable transportation. Based on the existing condition of buses and major bus terminals, ICT implementation cannot be completed at one go, but needs to be done in different stages. The aims of this study are identification of existing ICT implementation, to determine the necessity and priority of ICT implementation based on passengers’ needs and to provide stages of ICT implementation on buses and at major bus terminals in Indonesia for the purpose of sustainable transportation. Case studies are carried on Trans-Sarbagita buses and at Mengwi major bus terminal in Denpasar, Bali and on Surabaya-Yogyakarta buses and at Purabaya major bus terminal in Surabaya, Indonesia. Five hundred and sixty-six passengers and the terminal authority are involved in this study. Data collecting method is questionnaire and interview. Important performance analysis is used in analysis. Results indicated that the stages are: 1) maintenance of existing ICT daily operations, i.e. CCTV and online-ticketing, 2) dissemination of existing and future ICT facilities to the society, 3) effort to implement ICT needed by passengers, 4) effort to implement ICT based on passengers’ priority, and 5) implementation of other advanced ICT in the future with financial support and the firm effort of local government, national government and industry, consistently and continuously.

Stages of ICT implementation on buses and at major bus terminal in Indonesia for sustainable transportation