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This article shows that very accurate accurate approximations to performance measures in the multiserver M/D/c/c+N queue with finite buffer and deterministic service times can be obtained by replacing the deterministic service time by a two-phase process with exponential sojourn times and branching probabilities outside the interval [0,1]. © 2008 Cambridge University Press

NOTE ON APPROXIMATIONS FOR THE MULTISERVER QUEUE WITH FINITE BUFFER AND DETERMINISTIC SERVICES