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International audienceThe paper presents the findings of a survey of 40microsystems companies that was carried out to determine the use and thepurpose of use of media forms and information flow models within thesecompanies. These companies as 'product-service systems' deliveredintegrated products and services to realise customer solutions. Datacollection was carried out by means of an online survey over 3 months.The survey revealed that 42.5% of respondents made use of data flowdiagrams and 10% made use of design structure matrices. The survey alsosuggests that a majority of companies (75%) made use of textual anddiagrammatic media forms for communication, analysis, documentation andrepresentation during design and development processes. The paper alsodiscusses the implications of the survey findings to product-servicesystems

Survey of Media Forms and Information Flow Models in Microsystems Companies