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This chapter reflects on the Life-Esidimeni tragedy in which more than 140 mental healthcare users died as a consequence of a policy decision. The main finding of an official investigation into these events was a “failure to listen or take advice”, but how this failure may be averted in the future did not feature among the recommendations of the Ombud’s report, this being mostly about further legal, regulatory and rights-based actions. To avert similar tragedies in the future, this chapter adds another recommendation. This is a practical decision-making process by which to listen properly in policy-making. Specifically, a policy-making indaba in an African version of values-based practice generates a space in which all stakeholders implied in the formulation and execution of a health policy may listen properly to each other about what matters to them in that context over and above the values captured in regulations and rights. The resulting policy may thus creatively account for the differences between values of the stakeholders without dismissing or changing anyone’s values.

Policy-Making Indabas to Prevent “Not Listening”: An Added Recommendation from the Life Esidimeni Tragedy